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Yellow Pages Commando News by Dick Larkin
How to Build the Next Edsel
Oct. 6, 2003
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in this issue
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How to build an Edsel
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A Commando . . . in the Yellow Pages?
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Answer to Last Week's Brainteaser
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Recommended Reading
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Search Engines Sucking Up Local Ad Dollars
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This Week in Pictures
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Chariots of Fire . . . kind of
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I'd like to see Alan Alda try this
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Career advice for recent graduates
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Cubs vs. Red Sox in World Series?
--
This Week's Brainteaser
--
Quote of the Week
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How to build an Edsel
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I was reading the Yellow
Pages Industry Usage Study the other
night when I came across some
interesting statistics.
Ok, ok
you might as well tattoo a giant "L" on my
forehead right now.
The writers of the study tried to
determine what specific information would make the
Yellow Pages more useful to shoppers.
Here's what people said they
wanted but didn't find in the ads they
used . . .
| Store Hours / Days
Open |
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26% |
| Product / Service
Details |
|
22% |
| Location /
Address |
|
14% |
| Prices |
|
12% |
I became totally engrossed thinking
about all of the information that could help an
underperforming ad generate more calls. I
closed my
eyes and concentrated really hard imagining the
cool stuff a shopper would want from the telephone
book.
Just as I was about to have a
quasi-brilliant insight, the little voice in my head
interrupted my
concentration and called to me saying . . .
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"Yo Dick . . . you're going the
wrong way!"
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You know those hazy
few
moments that occupy the space between dreaming and
consciousness? My mind was hesitating for a split
second there, and I recall thinking that my
subconscious was about to manifest a brilliant
marketing insight
that would revolutionize Yellow Pages
advertising.
I had a feeling that this was going to be one
of
those breakthrough ideas
that had been overlooked for
centuries.
As it turned out, it wasn't my
subconscious mind after all.
It was a sweaty,
tattooed guy on a motorcycle
yelling because I had just run him off the freeway. Next
time I'll schedule my brilliant insights for when I'm not
driving.
Good thing California has a helmet law.
I wonder how he knew my
name?
Now where was I before I was so
rudely interrupted? Oh yeah . . .
Adding a little vital information to an
underperforming ad is a step in the right direction, but
it misses the bigger opportunity.
Look at it this
way . . .
Ford made a classic mistake when it
used a massive consumer survey and a bureaucratic
committee to design their car of the future:
the Edsel.
Instead of trying to appeal to a
specifically narrow group of car buyers, Ford attempted
to appeal to everyone. In doing so, they made the
most colossal turkey in automotive history.
At least they learned from their
mistakes.
A few years after the Edsel disaster,
Ford had a spectacular success with the Mustang. They designed an
affordable, sporty, "youth car" that
appealed to a narrow slice of young drivers.
Had the designers at Ford
interviewed young drivers and asked them what
modifications would make the Edsel more desirable,
they would have never come up with the fresh new
Mustang.
So here's what you should do . . .
Target your advertising the way
Ford targeted the Mustang. Throw out your old ads and
think like one of the customers you're trying to attract.
Select the images, headlines, services and call to
action that will appeal to that individual person. Then
design a fresh new ad that speaks directly to him or
her.
Oh sure, it's harder to do it that
way, but the effort will pay off in much greater results
because your message will break through the
clutter.
One last thing . . .
It's best not to do this when you're
driving.
A Commando . . . in the Yellow Pages?
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Tough times demand tough tactics
I invite you to think like a commando in your approach
to your business.
Join me, Dick Larkin, The Yellow Pages
Commando as we invigorate the directory marketing
world.
Through these newsletters, speaking engagements, and
a
forthcoming book and tape series, we'll relentlessly
challenge the status quo.
We have already
inspired
thousands of
business people to take a fresh approach to their
marketing.
Resistance is futile.
Check out Dick's Website
Answer to Last Week's Brainteaser
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Buford purchased a handful of magic vitamins that were
advertised in an email he received.
The pills promised to make his garden plants double in
height every month (or something like that).
Buford purchased a 10-month supply and buried the
vitamins in his garden.
To his amazement, their magic worked exactly as
advertised, and the plants in his garden doubled in
height every month. Unfortunately, with all of the
excitement over the vitamins, Buford forgot to plant his
vegetables so now he has the tallest weeds in the
state.
At the end of the 10th month, the weeds were 100
feet tall.
How tall were they after the 8th month?
Click Here to See the Answer & Our Winner
Recommended Reading
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It's a great idea to build a resource center in your
office of books, tapes and videos that are available to
those who want to improve their skills.
A few minutes set aside each day on self improvement
will repay you many times over.
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Dick - the advice on building a resource
center is great. A must have Video is the
Steve Schiffman - Cold Calling Techniques.
I
have required all of my districts to have it on hand and
show it frequently to the AE's. It is very good training
on how to set appointments. Just an FYI.
Steve Boucher
Buy it at
Amazon.
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My friend Michelle Nichols
writes about professional selling for BusinessWeek
Online.
She's taken her best articles, features and tips and
recorded them on a great CD. I like that it's broken up
into usable bits and pieces. Great for anyone in sales
who does much windshield time.
Do me a favor
and tell her "Dick sent me."
Check it out on her website.
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I am amazed that more of the
professionals in this industry haven't bought this book
to help their people
become more successful.
If you won't invest in
training your people, how do you expect them to build
the skills they need?
This is an outstanding
book on Yellow
Pages advertising. It helps anyone who relies on the
Yellow Pages for customers to design ads that will have
the maximum impact.
It's specifically targeted to attorneys, but the lessons
apply to every Yellow Pages advertiser.
Buy it at Amazon.
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"Getting the Most from Your Yellow
Pages Advertising" by Barry Maher has become the bible
for people interested in utilizing directory advertising to
its fullest extent.
Barry provides an amazing
amount of insight and information in a light, easy to
read format.
He was the #1 YP sales person
for GTE, and has become a top sales trainer and
speaker.
I wanna be just like him when I grow up.
Buy it at Amazon.
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Search Engines Sucking Up Local Ad Dollars
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For the last 10 years, I've studied the increasing impact
of the Internet on consumer behavior. What we've
experienced has
been extraordinary, but I believe that the
fundamental shifts in
daily activities of the masses are just
beginning.
Recently, Google, Overture, Yahoo!, AOL and many
others have set their sites on making money from
Local Search. Until now, print publishers have
been unscathed (other than our poor investments
during the boom) by this shift. That's all about to
change.
As you read this, all of the search engines are preparing
to
attack your business. You must be proactive if you
expect to continue serving your advertisers while your
shoppers are changing their search behavior.
There is only one conference that is totally focused on
the critical issue of Local Search. The Kelsey
Group's Digital
Directories & Interactive Local Media Summit
is coming up later this month on October 22-24, 2003 in
Alexandria, Virginia.
As a self-appointed spokesperson for the industry, I've
gotta say that this is perhaps the most important
meeting of the minds that will shape our industry this
year.
I encourage you to take the time (my friend
Seig Fischer tells me that only God makes
time . . . we mortals may only take time.)
to
attend this thought-provoking event.
It's difficult to justify passing up the opportunity to
strategize with the best and the brightest. (To keep it
balanced, I'll be
there too.)
When you register, tell the nice Kelsey lady that, "The
Yellow Pages Commando sent me". (It makes her giggle.)
Click here to check out the newly updated agenda
This Week in Pictures
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Welcome to McDonalds, may I
take your order?
Did I ever tell you about the "McDonalds Close?"
Chariots of Fire . . . kind of
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Personally, I don't have the guts to paint flames on
my casket.
I don't want to give the gatekeeper any
ideas.
If you do go there, make sure you take a handbasket
I'd like to see Alan Alda try this
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The secret to being a good manager is being
able to delegate projects instead of doing everything
yourself.
I wouldn't recommend trying this at home, though.
Now this guy was a real man
Career advice for recent graduates
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The White House is proud to report that
the nation's job market improved last
month.
Why Johnny can't read
Cubs vs. Red Sox in World Series?
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Cheered on by thousands of their well-traveled fans,
Chicago won a postseason game outside of Wrigley
Field for the first time since 1945 when Kerry Wood led
the Cubs past the Atlanta Braves 4-2 on Tuesday night
in the opener of their NL division series.
There are some subtle indications that
the Cubbies might go
all the way.
How attitude (and heart) won the National Championship
This Week's Brainteaser
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Buford and Festus were riding their bicycles to town
one day. Sixteen miles from their destination, Festus
wrecked his bike rendering it useless.
Buford’s bike works properly, but
it can only carry one rider at a time. The person riding
the bike goes 8 miles per hour and the person walking
goes 4 miles per hour.
Alternating walking and riding, how quickly
can they both travel the 16 miles to town? What
would be the fewest number of times they could switch
riding and walking?
Email your answer to
puzzler@dicklarkin.com
We'll select one entry to win a cool prize with a year's
supply of bragging rights.
Quote of the Week
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It's not the hours
you put in your work that counts, it's the work you put
in the hours.
Sam Ewing
Contact Information
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email: newsletters@dicklarkin.com
voice: 858-614-5425
web: http://www.dicklarkin.com
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