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Yellow Pages Commando News by Dick Larkin
Don't Hire a One-Legged Kid

March 22, 2004
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in this issue
-- Don't hire that kid!
-- This week's 5-second question
-- Answer to Last Week's Brainteaser
-- Guerilla Marketing Toolkit
-- This Week in Pictures
-- If you can't handle the heat . . .
-- Always look on the bright side
-- Dress for Success
-- Mow Better Blues
-- Last of the "Moe-hicans" ?
-- This Week's Brainteaser
-- Quote of the Week




I'd sure appreciate it if you'd click on this vote box each week. It lets other people know that the newsletter is worth looking into.

Don't hire that kid! back to top
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I was consulting with a landscaping maintenance contractor on his Yellow Pages advertising the other day.   He's one of those "mow, blow and go" guys whose teams hit yards with a flurry and then rush to the next house.
 
He complained that the only leads he felt like he got from his Yellow Pages advertising were price shoppers.

He advertises in the utility directories as well as all of the major independents. 
He either has in-column informational ads or small display ads.  He's always in the top third in terms of ad size because his headings are not fully developed with competitive ads.
 
We talked about competition, and he said that his biggest competition was from neighborhood kids and unlicensed hacks who undercut him on price.
 
Then he said something that really struck me.
 
"People hire a kid to mow their yard to save a few bucks.  They don't realize that if that kid cuts his foot off, they'll get sued and will lose their house.  That kid isn't insured, and the homeowner is personally liable for his injuries."
 
He's given me his major concern.  "How do I stop competing on price with people who have no overhead?"
 
We looked at his ads in the various directories, and they were plain, average ads.
Unfortunately, his ads included a lightening rod for price shoppers.  Every ad had the words "reasonable prices" or "low rates."  His ads are attracting the wrong type of customer.
 
I helped him design an ad with this headline in reverse type.
 
"Hiring a kid to mow your lawn could cost you your house"
 
The copy of the ad explained,
 
"Did you know that you are personally liable for injuries suffered by someone you hire to work on your yard?  If that kid cuts his foot off, you will be sued.  You could lose your house, and potentially much more.
 
We are licensed, bonded and insured giving you extra protection from workplace injuries.  We keep our rates competitive by using well trained, professional gardeners who use the best equipment available.  You'll appreciate our attention to detail."
 
His ad went on to mention some of the services they offer.  We also included his business license, insurance and bond numbers even though they are not required by the state licensing board.
 
We used small display ads to fit the additional information.  The early results from the first directory with the new ads are extremely positive.  He's reporting a much higher quality of call, and has a whole new outlook on value marketing.
 
Bottom line:
 
When customers beat you down on price, it simply means that you have not done a thorough job of showing them the value that is important to them.
 
Listen to their "real concern" and help them get what they want.


Dick Larkin

This week's 5-second question back to top
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What's your opinion?

What do you say to convince an advertiser to place ads under headings he hasn't previously considered?

I'll pull the opinions together and report them in an upcoming issue.

Of the dozen or so responses, I liked this one for it's word pictures.



I relate this to being in the grocery store. You may go in with a list but you usually come out with several more items in addition to those on the list.

For the buyer, he may be shopping a competitor when he happens upon your ad and it catches his eye. He now has a choice and you have a potential buyer that you otherwise would have missed.

Beverly S. Sundstrom, National Manager CMR 233
international Yellow Pages advertising, inc.
Dallas, TX

Send your opinion to Dick@YPcommando.com

Answer to Last Week's Brainteaser back to top
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Can you name four days that start with the letter "T"?


OK, I received about a bazillion correct answers.

See the Answer & Our Celebrity Winner

Guerilla Marketing Toolkit back to top
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Anyone interested in local sales and marketing should immediately check out Jay Conrad Levinson's "Guerilla Marketing" books and tapes.

He captures the essence of the grassroots marketing that it takes to survive in any competitive business.

His team has put together a Guerilla Marketing toolkit that updates the best strategies and makes them easier to implement.

Guerilla Marketing goes hand-in-hand with Yellow Pages advertising. The more you understand the principles of building a local business, the better you will be able to become a valuable resource to your clients.

I wanna be just like Jay when I grow up (only with more hair).

Check out the new Guerilla Marketing tools

This Week in Pictures back to top
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I hired this kid to cut my grass. I figured that he wouldn't know that I short-changed him.


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And now a word from our sponsor . . .

This newsletter is underwritten by generous support of TransWestern Publishing, one of the nation's leading independent publishers of telephone directories. Serving 25 states with 332 directories, TransWestern delivers outstanding value to a quarter million local advertisers.

We may not make the most noise in the market place, but we consistently deliver outstanding value for our advertisers.

All in all, it's a very rewarding place to work where individual accomplishment is recognized and rewarded.

We have management positions open in 20 states.

If you can't handle the heat . . . back to top
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I suppose I should pick up all the sticks and stones in my yard before mowing.

Last time I ran over a discarded engine block.

Steve Hackney has some brilliant ideas on creative marketing

Always look on the bright side back to top
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The good news is that this guy saved himself a trip to the barbershop . . .

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Special note to the CMRs (Certified Marketing Representatives) . . .

We've put tons of information for you in the "About Us" section of WorldPages.com.

You will find complete information on directory profiles, demographics, and coverage areas.

We've also put up results of metered call studies and testimonials from advertisers across the land.

The Businesses & Team Members section should be particularly useful.

Check out the depth of information at WorldPages.com


Dress for Success back to top
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This is pretty much how I dress when I'm mowing the lawn.

Here's a lawn mower photo for grown-ups only.


Mow Better Blues back to top
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When I'm mowing the grass, my mind wanders to water skiing . . .

Check out this "Robot Lawn Mower" at Amazon.com


Last of the "Moe-hicans" ? back to top
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It wouldn't be right to have a "mow themed" newsletter without paying a tribute to the biggest moe of them all.

This newsletter about Verizon generated the most responses of any I've written.


This Week's Brainteaser back to top
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Speaking of mowing the lawn . . .

Buford and Festus have plenty of work to do getting ready for tonight's Big Hoedown. That's what they call the annual party when Mabel comes down from the fabulous penthouse apartment.

Buford and Festus have to
1. clean the catfish
2. mow the lawn
3. shovel out the barn for the dance


Each of these chores, when done by one person, takes one hour.

If they start at noon, what could they do to take as little time as possible if they have only one catfish cleaning knife, one lawn mower and one shovel?



Email your answer to puzzler@dicklarkin.com

We'll select one entry to win one of the few remaining bottle-poppers with a year's supply of bragging rights.

To improve your random chances of winning, please include your name, company name and mailing address.

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Barry Maher has graciously offered a copy of his great new book

No Lie - Truth is the Ultimate Sales Tool

for the winner of the brainteaser drawing. Barry's a great storyteller, and his books are easy to read, digest and put to good use.

More information about Barry's book here.


Quote of the Week back to top
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America is the land of wide lawns and narrow minds.

Ernest Hemingway (1899 - 1961)










I'd sure appreciate it if you'd click on this vote box. It boosts my ratings at Cumuli, and I get more subscribers.




Contact Information back to top
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email: news@ypcommando.com
voice: 858-614-5425
web: http://www.YPcommando.com

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