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Yellow Pages Commando News by Dick Larkin
Don't Hire a One-Legged Kid
March 22, 2004
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in this issue
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Don't hire that kid!
--
This week's 5-second question
--
Answer to Last Week's Brainteaser
--
Guerilla Marketing Toolkit
--
This Week in Pictures
--
If you can't handle the heat . . .
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Always look on the bright side
--
Dress for Success
--
Mow Better Blues
--
Last of the "Moe-hicans" ?
--
This Week's Brainteaser
--
Quote of the Week
I'd sure appreciate it if you'd click on this vote
box each week. It lets other people know that the
newsletter is worth looking into.
Don't hire that kid!
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I was 
consulting with a landscaping maintenance
contractor on his Yellow Pages advertising the other
day. He's one of those
"mow, blow and go"
guys whose teams hit yards with a flurry and then rush
to the next
house.
He complained that the only leads he felt like he
got from his Yellow Pages advertising were price
shoppers.
He advertises in the utility directories as
well as all of the major independents.
He either has in-column informational ads or small
display ads. He's always in the top third in terms
of ad size because his headings are not fully developed
with competitive ads.
We talked about competition, and he said that
his biggest competition was from neighborhood kids and
unlicensed hacks who undercut him on price.
Then he said something that really struck
me.
"People hire a
kid to mow their yard to save a
few bucks. They don't realize that if that kid
cuts his foot off, they'll get sued and will lose their
house. That kid isn't insured, and the
homeowner is personally liable for his
injuries."
He's given me his major concern. "How do
I stop competing on price with people who have no
overhead?"
We looked at his ads in the various directories,
and they were plain, average ads.
Unfortunately, his ads included a lightening rod
for price shoppers. Every ad had the
words "reasonable prices" or "low rates." His ads
are attracting the wrong type of customer.
I helped him design an ad with this headline in
reverse type.
"Hiring a kid to mow your
lawn could cost you your
house"
The copy of the ad explained,
"Did you know that you are personally
liable for injuries suffered by someone you hire to work
on your yard? If that kid cuts his foot off, you
will be sued. You could lose your house, and
potentially much more.
We are licensed, bonded and insured
giving you extra protection from workplace
injuries. We keep our rates competitive by using
well trained, professional gardeners who use the best
equipment available. You'll appreciate our
attention to detail."
His ad went on to mention some of the services
they offer. We also included his business license,
insurance and bond numbers even though they are not
required by the state licensing board.
We used small display ads to fit the additional
information. The early results from the first
directory with the new ads are extremely
positive. He's reporting a much higher quality of
call, and has a whole new outlook on value
marketing.
Bottom
line:
When customers beat you down
on price, it simply means that you have not done a
thorough job of showing them the value that is
important to them.
Listen to their "real concern" and
help them get what they want.
Dick Larkin
This week's 5-second question
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What's your opinion?
What do you say to convince an advertiser to
place
ads under headings he hasn't previously considered?
I'll pull the opinions together and report them in an
upcoming issue.
Of the dozen or so responses, I liked this one for it's
word pictures.
I relate this to being in the grocery store. You
may go in with a list but
you usually come out with several more items in
addition to those on the
list.
For the buyer, he may be shopping a
competitor when he happens upon
your ad and it catches his eye. He now has a choice
and you have a
potential buyer that you otherwise would have
missed.
Beverly S. Sundstrom, National Manager CMR 233
international Yellow Pages advertising, inc.
Dallas, TX
Send your opinion to
Dick@YPcommando.com
Answer to Last Week's Brainteaser
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Can you name
four days that start with the letter "T"?
OK, I received about a bazillion correct
answers.
See the Answer & Our Celebrity Winner
Guerilla Marketing Toolkit
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Anyone interested in local sales and marketing should
immediately check out Jay Conrad
Levinson's "Guerilla Marketing" books and tapes.
He captures the essence of the grassroots
marketing that it takes to survive in any competitive
business.
His team has put together a Guerilla Marketing toolkit
that
updates the best strategies and makes them easier to
implement.
Guerilla Marketing goes hand-in-hand with Yellow Pages
advertising. The more you understand the principles of
building a local business, the better you will be able to
become a valuable resource to your clients.
I wanna be just like Jay when I grow up (only with
more
hair).
Check out the new Guerilla Marketing tools
This Week in Pictures
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I hired this kid to cut my grass. I figured that
he wouldn't know that I short-changed him.
++++++++++++++++++++++++++
And now a word from our sponsor . . .
This newsletter is underwritten by
generous support of TransWestern Publishing, one of
the nation's leading
independent publishers of telephone directories.
Serving 25 states with 332 directories, TransWestern
delivers outstanding value to a quarter million local
advertisers.
We may not make the most noise in the market place,
but we consistently deliver outstanding value for our
advertisers.
All in all, it's a very rewarding place to work where
individual accomplishment is recognized and rewarded.
We have management positions open in 20 states.
If you can't handle the heat . . .
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I suppose I should pick up all the sticks and
stones in my yard before mowing.
Last time I ran over a discarded engine block.
Steve Hackney has some brilliant ideas on creative marketing
Always look on the bright side
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The good news is that this guy saved himself
a trip to the barbershop . . .
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Special note to the CMRs (Certified Marketing
Representatives) . . .
We've put tons of information for
you in the "About Us" section of WorldPages.com.
You will find complete information on directory profiles,
demographics, and coverage areas.
We've also put up results of metered call studies and
testimonials from advertisers across the land.
The Businesses & Team Members section
should be particularly useful.
Check out the depth of information at WorldPages.com
Dress for Success
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This is pretty much how I dress when I'm
mowing the lawn.
Here's a lawn mower photo for grown-ups only.
Mow Better Blues
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When I'm mowing the grass, my mind wanders to
water skiing . . .
Check out this "Robot Lawn Mower" at Amazon.com
Last of the "Moe-hicans" ?
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It wouldn't be right to have a "mow themed" newsletter
without paying a tribute to the biggest moe of them all.
This newsletter about Verizon generated the most responses of any I've written.
This Week's Brainteaser
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Speaking of mowing the lawn . . .
Buford and Festus have plenty of work to do getting
ready for tonight's Big Hoedown. That's what they call
the annual party when Mabel comes down from the
fabulous penthouse apartment.
Buford and Festus have to
1. clean the catfish
2. mow the lawn
3. shovel out the barn for the dance
Each of these chores, when done by one person, takes
one hour.
If they start at noon, what could they do to take as
little time as possible if they have only one catfish
cleaning knife, one lawn mower and one shovel?
Email your answer to
puzzler@dicklarkin.com
We'll select one entry to win one of the few
remaining
bottle-poppers with a year's
supply of bragging rights.
To improve your random chances of
winning,
please include your name, company name and mailing
address.
+++++++++++++++++++++++++
Barry Maher has graciously offered a copy of his great
new
book
No Lie - Truth is the Ultimate Sales Tool
for the winner of the brainteaser drawing. Barry's a
great storyteller, and his books are easy to read, digest
and put to good use.
More information about Barry's book here.
Quote of the Week
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America is the
land of wide lawns and narrow minds.
Ernest Hemingway (1899 - 1961)
I'd sure appreciate it if you'd click on this vote
box. It boosts my ratings at Cumuli, and I get more
subscribers.
Contact Information
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email: news@ypcommando.com
voice: 858-614-5425
web: http://www.YPcommando.com
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